Thank you for choosing Interlec Electrical Supplies Sdn. Bhd.! We are committed to offering high-quality products and exceptional customer service. However, we understand that there may be instances where you need to return a product or request a refund. Please review our policy below for details on how we handle returns and refunds:
1. Returns
- Eligibility: To be eligible for a return, your item must be unused, unworn, and in its original condition and packaging.
- Timeframe: You have 15 days from the date of purchase to initiate a return.
- Process: To initiate a return, please contact our customer support team at info@interlec.com. Once your return request is approved, you will receive instructions on how to return the item(s) to us.
- Refunds: Upon receiving and inspecting the returned item(s), we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take [insert number of days] for the refund to reflect in your account, depending on your payment provider.
2. Exchanges
Unfortunately, we do not offer exchanges at this time. If you require a different size, color, or product, please initiate a return for the item(s) you wish to exchange and place a new order for the desired item(s).
3. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@interlec.com so that we can resolve the issue promptly. Kindly provide detailed information and photos of the damaged or defective item(s) to expedite the process.
4. Shipping Costs
Shipping costs for returns are non-refundable. You will be responsible for covering the shipping costs when returning an item. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Contact Us
If you have any questions about our Return & Refund Policy, please contact us at info@interlec.com. Our customer support team will be happy to assist you.
